Privacy & Data Protection Policy

1. Introduction & Scope

Welcome to Vastram by Nishtha (“we,” “our,” “us”). We are a devotional artisan workshop headquartered in Vadodara, Gujarat, India, specializing in handcrafted deity poshaks, Vedic temple attire, and sacred shringar.

We hold the sanctity of your devotional offerings and personal data with the highest reverence. This Privacy Policy governs your use of our website and our WhatsApp concierge services, explaining how we collect, process, safeguard, and retain your information.

2. Information We Collect

To provide custom-tailored deity garments and reliable delivery, we collect:

• Personal Contact Details: Full Name, verified Email Address, Mobile/WhatsApp number.
• Sacred Deity & Sizing Profiles: Deity type (e.g., Laddu Gopal, Radha Krishna, Gaur Nitai), deity height/measurements (Size 0 to Size 22, circumferences, posture notes), and posture photographs you provide for bespoke fitting.
• Delivery & Dispatch Address: Complete postal address, state, postal code, and country for express insured courier shipping.
• Order History & Seva Preferences: Saved bespoke customizations, Adopt-a-Mandir village sponsorships, and devotional dedication sankalps.

3. Purpose & Legal Basis for Processing

Your information is processed strictly for authentic devotional fulfillment:

• Custom garment drafting and artisan tailoring according to your deity’s specific altar dimensions.
• Order dispatch, insured domestic and international air courier delivery, and live tracking notifications.
• Devotional consultations via WhatsApp for bespoke fabric matching and embroidery previews.
• Issuing tax invoices, festival order receipts, and digital temple sponsorship certificates.

4. Strict Non-Disclosure & Security

5. Trusted Logistics & Service Partners

We share minimal essential data solely with accredited service partners for order fulfillment:

• Courier Partners: Name, delivery address, and phone number shared with DHL Express, FedEx, Bluedart, Delhivery, or DTDC for parcel dispatch.
• Transactional Notifications: Automated order confirmation and tracking emails sent via Brevo (Sendinblue).

6. Your Rights & Data Deletion

As a devotee and customer, you have full sovereignty over your data:

• Access & Export: Request a complete record of your stored sizing profiles and orders.
• Correction & Update: Modify deity measurements or shipping addresses anytime in your account.
• Account & Data Erasure: Request permanent deletion of your account and records by emailing hello@vastrambynishtha.com.

7. Cookie & Local Storage Usage

We utilize minimal, privacy-centric cookies strictly for authentication session tokens and shopping bag persistence.

For complete details and technical breakdowns, read our dedicated Cookie & Device Storage Policy.

8. Contact & Grievance Officer

For any privacy questions, data requests, or grievances, please contact our designated coordinator: