Refund & Return Policy

1. Overview

At Vastram by Nishtha, we strive to ensure that every poshak fits your deity comfortably and arrives in pristine condition.

Because our poshaks are made to order based on your chosen size and deity specifications, we have clear guidelines for returns, replacements, and alterations.

2. Catalog Orders (Damaged or Incorrect Items)

Catalog garments tailored upon order are eligible for free replacement or exchange under the following conditions:

3. Custom & Bespoke Orders

Garments tailored to custom measurements or with personalized embroidery are custom-crafted specifically for your altar.

• Non-Refundable: Once custom fabric cutting, zari needlework, or personalization has begun, bespoke custom orders cannot be cancelled or returned for a cash refund.
• Free Alteration Guarantee: If the delivered garment does not match the confirmed measurements you submitted, notify us within 48 hours of delivery and our workshop will alter or re-adjust the fit free of charge. For confirmed sizing errors on our part, we reimburse domestic return shipping.

4. Order Cancellation

• Standard Catalog Orders: You may cancel within 12 hours of placement for a 100% full refund. After 12 hours (once fabric preparation begins) but before dispatch, cancellations incur a 30% material handling fee.
• Custom Orders: Cancellations are accepted within 12 hours of order placement. Once custom pattern drafting has commenced, custom orders cannot be cancelled.

5. Refund Processing

Once your returned item is received and inspected at our workshop in Vadodara:

• We will notify you of the approval of your return via WhatsApp or email within 24–48 hours of receipt.
• Approved refunds will be processed back to your original payment method within 5 to 7 business days.

6. How to Request a Return or Alteration

To request an exchange or alteration, please message our support team: